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2024 Wildfires

Disaster SNAP Benefits

Those affected can apply for D-SNAP from July 10-12, 2024, and July 14-17, 2024.

At Gov. Michelle Lujan Grisham’s request, the state has received federal approval to implement D-SNAP for Lincoln and Otero counties, including the Mescalero Apache Reservation. Approximately 18,000 residents were impacted and may be eligible to apply for D-SNAP benefits. This includes community members who live or work in the following Lincoln County zip codes: 88355, 88345, 88346, and 88312, as well as those in Otero County, including the Mescalero Apache Reservation zip code of 88340.

Applications will be accepted from 8 a.m. to 6 p.m. daily, starting Wednesday, July 10, through Wednesday, July 17. Please note that all sites will be closed on Saturday, July 13.
On Sunday, July 14, D-SNAP sites will be open from 9 a.m. to 1 p.m., and the Call Center will be closed.

Residents unable to drive to the D-SNAP locations may call 1-800-283-4465 to apply by phone, document their case, and verbally attest their information.

To be eligible, residents may qualify if their home or belongings were damaged or destroyed or have experienced a loss or reduction in income and have unreimbursed disaster-related expenses, due to the disaster. Eligible households will receive one month of D-SNAP benefits to purchase groceries at SNAP-authorized stores or select online retailers. These benefits will be deposited onto an Electronic Benefits Transfer (EBT) card, allowing applicants to use it like a debit card at authorized retailers.

Additionally, participating SNAP households in the impacted areas, not already receiving the maximum benefit amount for their household size will automatically receive a supplement to increase their benefits to the monthly SNAP allotment for one month.

Households that purchased food with their SNAP benefits and had it destroyed due to the disaster have until July 17, 2024, to request a replacement of SNAP benefits. To make a request for replacement, call 1-800-283-4465, or any of the D-SNAP site locations.

Healthcare Assistance

People impacted by the wildfires who need healthcare assistance should call the NMHealth Helpline at 1-833-SWNURSE (1-833-796-8773). The hotline operates weekdays from 7 a.m. to 8 p.m. and on weekends from 10 a.m. to 4 p.m. The hotline can help find medical providers, behavioral health support and provide assistance in helping patients get needed medications.


Providers treating those impacted by the wildfires who need support from the state should also call the NMHealth Helpline at 1-833-SWNURSE (1-833-796-8773).  

SNAP EBT Benefit Replacement

People impacted by the South Fork and Salt fires will have until July 17, 2024, to report their food loss due to the disaster and request a replacement of their regular SNAP food benefits. For added convenience, HSD has established a temporary field office at the Roswell Civic Center, 912 N Main St, Roswell, NM 88201. Staff is available onsite from 8 a.m. to 5 p.m. to enroll New Mexicans in Medicaid and SNAP. 

To qualify for replacement of SNAP benefits, the household must:  

  • Report the food loss, verbally or in writing, to the Human Services Department no later than July 17, 2024.  
  • Live in one of the following affected Zip codes: 88312, 88345, 88355, 88346, 88340 

New Mexicans who receive SNAP or cash benefits can get a replacement EBT card by downloading the FIS EBT Edge app, visiting www.ebtedge.com, calling the FIS card service call center at 1-800-843-8303, contacting HSD at 1-800-283-4465, or by visiting any HSD field office in the state.  

Driver's License, Placards, title and registration replacements

The New Mexico Motor Vehicle Division will be issuing replacement driver’s licenses, placards, and titles and registrations.

For fire related inquiries about anything for MVD related to the fire, they can email us at MVD.Fireresource@tax.nm.gov.

Water Quality

A precautionary advisory is in place for the following systems and areas impacted by the fires.

Precautionary Advisories Still in Effect for the Following Drinking Water Systems

Population  Served

Tall Pines Water Association


Cedar Creek


Alpine Village


Gavilan Hills Water System


More information about this precautionary water advisories in English and Spanish is available here.

Contractor Fraud

FEMA does not license or certify contractors. FEMA does recommend using a local licensed contractor, someone who is known in the community. Out-of-town scam artists may be the first to arrive at your front door after a disaster. Do your research to find out if a potential contractor is licensed to work in New Mexico, contact the New Mexico Construction Industries Division at rld.nm.gov/CID or call them at (505) 222-9801.

 Disaster Recovery Resource Centers Now Open

The State of New Mexico’s Disaster Case Managers are available alongside more State and Federal agencies to coordinate resources for those impacted by the South Fork and Salt Fires. You can sign up with the State of New Mexico to receive both immediate and long-term recovery resources.

Open 9 a.m. to 7 p.m. Monday through Saturday

Horton Complex
237 Service Rd. Ruidoso NM 88345

Mescalero Apache School
249 White Mountain Dr, Mescalero, NM 88340

State Wildfire 24/7 Hotline

For questions about the South Fork and Salt Fires, and resources available, you can call 1-833-NMFIRE6 (1-833-663-4736). 

 For questions for the New Mexico Superintendent of Insurance, call 1-833-485-1336.

White Mountain Relief Shelter is open

The shelter will provide meals, showers, laundry services and private housing rooms. The shelter is ready to begin intake for those who cannot stay in their homes due to the fire or flooding. 

687 Hull Rd. Ruidoso NM 88345

    Latest News & Executive Orders

    To view the latest news releases and executive orders please visit the 2024 wildfire newsroom.

    Watch the recording of the July 2 Virtual Recovery Town Hall below. 

    Federal Resources

    Individuals in Lincoln County and the Mescalero Apache Tribe who have been affected by the South Fork and Salt fires can apply for assistance from FEMA through the following ways:

    • Apply online at www.DisasterAssistance.gov.
    • Call the FEMA application phone number at 1-800-621-3362 (TTY: 800-462-7585).
    • Calls are accepted every day from 6 a.m. to 10 p.m. Mountain time. Help is available in most languages. If you use a relay service, such as video relay (VRS), captioned telephone or other service, give FEMA the number for that service.

    Ready. Set. Go.

    The Ready, Set, Go! New Mexico program provides tips and tools to prepare for a wildfire emergency and create a personal action plan.

    You’ve Evacuated. Now what?

    Experiencing a destructive wildfire can be devastating. This guide was written to help New Mexico communities recover after wildfire.


    Monetary donations allow the teams on the ground to purchase necessary items as needed and prevent wasting items being donated that are not needed. Below are two organizations accepting monetary donations to assist with the South Fork & Salt Fires.

    Community Foundation of Southern New Mexico

    In partnership with the Community Foundation of Southern New Mexico, the Greatest Needs Impact Fund is currently directing efforts to Lincoln and Otero counties. This fund provides financial resources to support the immediate and long-term recovery needs for the people, animals, and places affected by the devastating wildfires in Southern New Mexico. The fund is also supported by the ongoing Shelter Fund, New Mexico Wildfire Relief Fund, and Emergency Action Fund held within the Albuquerque Community Foundation. Our hearts are with our communities and neighbors in Lincoln and Otero.

    The Salvation Army

    Monetary donations can be made online or by texting RUIDOSO to 51555.

    Those wishing to donate via check can mail checks to:

    The Salvation Army Roswell Corps Community Center
    Attn: Ruidoso Fire Relief
    PO Box 897
    Roswell, NM 88202-0897

    Please designate, “Ruidoso Fire Relief” on the memo line. Donors can rest assured that checks designated for “Ruidoso Fire Relief” will be used to directly support the relief effort.

    The Salvation Army is receiving and distributing donations at:
    The Roswell Armory
    1 W Earl Cummings Loop
    Roswell, NM 88203
    8:00 am – 5:00
    7 days a week

    The Salvation Army Roswell Corps is distributing donations at:
    The Salvation Army Roswell Corps
    612 W College Blvd
    Roswell, NM 88201
    12:00 pm – 4:00 pm
    7 days



    Personal hygiene items
    Baby items
    Linens & blankets
    New undergarments – socks & underwear
    Toys or games
    Bottled water | sports drinks
    Nonperishable snack items
    Paper products – TP & paper towels – Cleaning supplies

    No household items, appliances or furniture
    No prepared meals


    Agricultural & Livestock Resources

    Please click the links below for information such as animal shelter locations, evacuating livestock, USDA recovery program support etc.

    Useful Resources for Producers including

    Fire Response and Recovery Plan, – Wildfire Aftermath: Beef Cattle Health Considerations, – Wildfire smoke and animals, – Wildfires, Smoke and Livestock, – USDA Disaster Assistance Programs At A Glance, – Emergency Loan Program, – Farm Service Agency Disaster Assistance Programs

    Wildfire season is here. Pack a go-bag and keep it Near!

    it is vital to have an emergency kit and an Evacuation plan in place for you and your family

    Whether you live in the wildland-urban interface or in a rural area in the mountains, communication is key during wildfire season. Be sure to register with your local government’s emergency management office for text or email notifications and connect with your county or city’s social media. The Ready, Set, Go! New Mexico program provides tips and tools to prepare for a wildfire emergency and create a personal action plan.

    Ready – Get Ready

    • Create a family disaster plan that includes meeting locations and communication plans and rehearse it regularly. Include the evacuation of large animals, such as horses, in your plan.
    • Put together an emergency supply kit or go-bag. The NM Department of Homeland Security and Emergency Management’s Preparedness Guide is a good resource for items to include. Keep an extra kit in your vehicle. Don’t forget important family documents like birth certificates, wills, deeds and insurance policies.

    The 6 Ps checklist:

    • People and pets
    • Papers, phone numbers and important documents
    • Prescriptions, vitamins and eyeglasses
    • Pictures and irreplaceable memorabilia
    • Personal computer hard drive and disks
    • “Plastic” (credit cards, ATM cards) and cash

    Set – Be Prepared to Go

    • Monitor fire weather conditions and fire status. See inciweb.nwcg.gov and nmfireinfo.com. Stay tuned to local TV and radio stations for updates and check official information sources on the internet
    • Have an evacuation plan for your family and pets in place, and make sure all family members have a copy of evacuation and contact information.
    • Load your supplies and go-bags in your vehicle.

    Go – Act Early, Evacuate

    • Do not wait to be advised to leave if there is a possible threat to your home or evacuation route. Leave early enough to avoid being caught in fire, smoke or road congestion. If you are advised to leave by local authorities, do not hesitate. If you don’t follow the Go order, understand that emergency services may not be able to assist you.
    • Head to a predetermined location in a low-risk area, such as a relative’s house, Red Cross shelter or evacuation center, motel or school. Identify several routes in case your first choice is closed due to the fire.

    Helpful Resources

    After Wildfire Resource Guide

    Experiencing a destructive wildfire can be devastating. This guide was written to help New Mexico communities recover after wildfire. It includes information on how to mobilize your community, a list of resources available to communities and individuals for assistance, and a technical guide with information about post-fire treatments to address the catastrophic effects of a wildfire on the land and to prepare for potential flooding. If you are reading this guide before a wildfire occurs, use it to help you plan ahead. This guide is intended to provide useful information during this difficult time, and to start you on the road to recovery.

    General Resources

    HELP NM – provides financial assistance to those who lack a fixed or inadequate residence and currently reside in a shelter, transitional housing or hotel.

    NM Crisis and Access Line – Professional counselors and peer support.

    NM Children Youth and Families Department – provides an array of prevention, intervention, rehabilitative and after-care services to New Mexico children and their families